Terms of Business
All details of business terms, prices & descriptions of items offered for sale in this shop are current, subject to change without prior notice & replace any previously advertised details.
All items advertised on this website are of original period manufacture unless stated otherwise. Keep in mind that Feldgrau is not a company. I cannot give guarantee like a company does. Consider an order as a private sale of used goods and the sale is made without any guarantee.
Contact us if you are not satisfied, together we can try to come to a solution.
- Should you be unhappy with any item purchased, you should contact us by e mail within 7 days of receipt of the goods. If we both agree that the item can be send back, the the item can then be returned to us, provided that it is in the condition as sent, for a full refund of the purchase price. If an item is not notified to us within this time, it will be considered as being sold. We regret that postage costs are not refundable
- This refund offer does not apply to any goods purchased in error (including errors in translation of the text of this web site to another language), on the behalf of a third party, nor to goods that have been damaged, disassembled or tampered with after purchase.
- We supply items for collector’s display purposes only & such items are not intended for actual wear or use. We do not guarantee the fitting of any clothing, footwear or headgear, nor their suitability for being worn.
- The responsibility lies with the customer to ensure that any goods ordered are allowed to be imported into your country. If an item has to be returned because it cannot be imported to your country, we can offer other goods to the same value in exchange, less any return postage & import costs incurred by us, but are unable to give a refund.
Acknowledgment & Acceptance of Orders
No contract will exist between you and us until we have received full payment from you and have dispatched the ordered products. Please note that our initial acknowledgment of your order does not constitute acceptance of that order. You may also receive a payment acknowledgment email from Paypal, this again does not constitute acceptance of that order.
Should we, for any reason, decide not to accept your order we will advise you accordingly and any monies paid will be refunded.
Availability of Goods
This web site is designed to show only items of stock that are still available for sale, but it is still remotely possible that an item could be sold during your visit to the web site. In the unlikely event that an item has been sold by the time that you place your order, we will inform you by return e-mail.
All orders are subject to a delivery, packing & handling charge. The correct charges will be automatically calculated via our Shopping cart ordering system and are based on the total weight of your order, your location and our standard method of despatch. The system will automaticly choose insured shipping, this can be overruled by the customer. However the risk for uninsured shipping is for the customer.
Although we offer a world wide export scheme, and trust & rely on the various delivery systems used to work properly, it must be understood that items are sent entirely at the customer’s own risk. We will package the items well to prevent damage, and obtain all relevant despatch documents etc, but in the event of a parcel being lost in transit we will not be liable for such a loss. Insurance, to the limits quoted by the delivery company involved, against loss or damage is included in our quoted delivery prices but offers only minimal cover
All payments will be taken in Euros.
All photographs on the web site are our property and are not to be reproduced without prior permission.
Due to the complexities of the electronic world regarding this web shop, we reserve the right to refuse a sale if there has been an electronic failure in the pricing of any specific item.